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About Products

Q: What are the benefits of your product to my body?

A: Fanocare products use natural amethyst tourmaline and other crystals to heat and heal your body, help to promote blood circulation, improve immunity, promote metabolism. When the body muscles pain and joint discomfort, you can use our products for relief. And they can help eliminate fatigue and relax the body. Long-term use will also help improve sleep quality.

Q: Is it safe to use your products?

A: Fanocare products without any harmful electronic magnetic fields emissions. Special EMI (electromagnetic waves interceptor) layers can effectively intercept EMF.

Q: Can I use the product every day?
A: Yes. We are professional far infrared heating pad manufacturer. Using our products is good for your body. You can use it every day and it can be used any time in one day. You can determine when use it by yourself. When you feel discomfort or pain in body parts, you can use it to relieve the pain.

Q: Can you inspect product for me before shipment?
A: Yes. We will inspect your product carefully before shipment.

Q: What certifications do you have?
A: Our products have passed the European Union CE standard certification, RoHS standard certification, Australia SAA standard certification, America FCC standard certification, Japan PSE standard certification and our products comply with European Union REACH regulations.

About Service

Q: If I want to know more about the product, what should I do?
A: You can feel free to contact us, our customer service staff will give you professional reply.

Q: How do you solve product issues after sales?
A: We offer 1 year warranty, if there is something wrong with the product, please contact us in time. Our after sales team will reply to you within 24 hours and then offer you a solution.

About Shipping

Q: What are your shipping methods?

A: We choose to ship by international expresses such as DHL, FedEx, UPS, TNT, EMS, etc.

Q: When will I receive my goods after I place the order?

A: After you place the order, we will ship the goods for you soon. Your goods will arrive at our freight forwarder in about 2-3 days after shipping. How long the goods will arrive depends on the international logistics.